Online reviews about Nelson Carpet Cleaning

Direct Website Comments:

February, 19, 2015
“When I started looking for a carpet cleaning service I couldn’t believe how many positive reviews Nelson’s was getting.  I thought this guy is too good to be true. But I was wrong these guys are exactly what the reviews said. If you’re looking for carpet cleaning service stop now and give Doug a call you will not be disappointed.”

-Geoffrey Gillo, [Southaven, MS]

Yelp 5-Star Reviews:

So happy! Excellent! I am the pickiest person, we have several types of rugs. I was worried about our specialty rugs not getting proper attention, crews of people coming in and leaving messes and wrecking my floor (not the case!) My master bedroom with cream carpeting looks amazing and all my area rugs are fresh and clean! Doug is the best Business Owner and I would definitely recommend!


What a pleasant experience! Very professional. The owner is a super clean cut hard worker who actually cares if the customer is satisfied. Competitive pricing and much better cleaning than any of the big companies I have used. Call him – you won’t be sorry.


Fit me into a busy Saturday schedule at short notice. Service was friendly and professional. Work was great! Will be using him again and recommend them to anyone.


Very good quality work. We have two pets and a potty training toddler. Doug was able to get the pee smell out of our house and the carpet feels awesome on my bare feet, which I thought I’d never get to enjoy again. Highly recommended.


Great service and very friendly. Very pleased with the quality of work and cost. Definitely will use them in the future.

Review Sources:

From Angie’s

Review Date: February 25, 2015
Work Completed Date: October 24, 2013
Hire Again: Yes
Approximate Cost: $400.00

Description Of Work: “Deep-clean of approximately 2,500 square feet of carpeting, prior to move-in. Mr. Nelson explained the process in detail, including tips for keeping the carpet looking like new. He is the consummate professional, and we will use him again in the future. I highly recommend Nelson Carpet Cleaning.”
-Bryan Bready [Bartlett, TN]
Review Date:January 20, 2015
Work Completed Date:January 16, 2015
Hire Again: Yes
Approximate Cost: $362.00
Description Of Work:“He cleaned all of the carpeted areas in our house.”
Member Comments:“Super professional.  Did a great job of communicating with phone calls and periodic status updates during the job.  Carpet turned out great!  Willing to double check a few items and spot clean before he left.  Would definitely use again.”
-Jennifer Sieber [Colliervile, TN]
Review Date:January 14, 2015
Work Completed Date:January 06, 2015
Hire Again:Yes
Approximate Cost:$166.00
Description Of Work: “Cleaned carpet in 5 rooms. Did an excellent job cleaning the carpet. Very professional. Will definitely use them again!”
-Gina Swacker [Arlington, TN]
Review Date: December 23, 2014
Work Completed Date:November 03, 2014
Hire Again:Yes
Description Of Work: “Cleaned carpet in our downstairs and at our daughters house”
Member Comments: “He’s just excellent!  We will use him again.”
-Dan Sherrod [Collierville, TN]
Review Date: November 19, 2014
Work Completed Date:November 18, 2014
Hire Again:Yes
Approximate Cost:$238.00
Description Of Work:“Cleaned carpets and two love seats in a 1550 sq.ft. house.”
Member Comments:“Arrived about 30 min. after initial appointment time, but had called several times to keep me informed on their situation.  Very pleasant to work with.  Gave detailed price based on measured size of each room and exposed carpet–no surprises.  Love seats look fresher now, any spots were removed from carpet.  Felt they were more professional than most carpet cleaners I’ve used.  I will definitely use them again.”
-Linda Hopp [Cordova, TN] ———————————————————-
Review Date: April 09, 2014
Work Completed Date: March 15, 2014
Hire Again: Yes
Approximate Cost: $300.00
Description Of Work: “cleaned main living room carpet”
Member Comments:prompt service, very knowledgeable of craft and fair price. will do business with again.”
-Kyle Neeley [West Memphis, AR]
Work Completed Date: March 27, 2014
Hire Again: Yes
Approximate Cost: $211.33
Description Of Work: “Shampoo 2 rooms and stairs.  Then apply stain protection.”
Member Comments: “Doug was going to be a few minutes late (only 10).  But, he had the courtesy to call me in advance to make me aware of his timing.  He then arrived promptly as he said he would.
He does a great job of examining the carpet upfront to point out any trouble spots (stains, fading, etc).  I thought this was really helpful and a couple of the stains were not very visible to the naked eye.
He explained his plan to deal with each stain (2 of them) and his plans worked perfectly.
He takes his time and does not rush through the job.  This made me feel comfortable with his service.  I was not a job that had to be done quickly so he could move on to the next job.
I really like the results of his cleaning.  The carpet is much cleaner; much softer to walk on; and makes the rooms seem very much brighter.
He emailed me his estimate before he began the work and stuck to his number, in spite of the staining.
I highly recommend Doug’s service and, when needed, I will call him again.”
-Keith Brame [Germantown, TN]
Review Date: March 11, 2014
Work Completed Date: February 28, 2014
Hire Again: Yes
Approximate Cost: $330.00
Description Of Work: “cleaned all carpets in a 3300 sq. ft. house. Almost all rooms with exception of kitchen, bathrooms, and foyer are carpeted. Also cleaned stairs.
Member Comments: “Fantastic price (special with angies list and for doing a whole house vs. per room piece meal)
Fantastic service
Fantastic results
Fantastic professionalism
Very impressed, our landlord gave us praise for returning his house in such great shape, and one reason was definitely the carpets.
Doug’s expertise also has me considering his grout cleaning service for the house I just bought. Would use again.”
Patrick Connelly {Bartlett, TN]
Review Date: February 27, 2014
Work Completed Date: August 16, 2013
Hire Again: Yes
Approximate Cost: $300.00
Description Of Work: Cleaned carpet throughout the entire home.
Member Comments: “They were prompt, detailed, clean. They did an excellent job and removed stains that no-one else was able. He was polite and professional.
Will definitely use again and again.”
-Tony Veltri [Cordova, TN]
Review Date: February 28, 2014
Work Completed Date: November 18, 2013
Hire Again: Yes
Description Of Work:Cleaned all our carpets downstairs and a few rooms upstairs as well.  He also cleaned the Kitchen / Eating area tile floor and the grout.”
Member Comments: 
“The carpets haven’t looked this good in a very long time.  But I did have to call Mr. Nelson back on the kitchen floor, because after he got finished cleaning the tile and especially the grout, once it dried and we could see how clean the tile and grout was, we were afraid to walk on the floor, because we didn’t want to get the grout dirty again.  So we had Mr. Nelson come back out and seal our grout to keep it looking like it did when it was new.
**** GREAT JOB ****”
-Ken Greenwood [Bartlett, TN}
Work Completed Date: February 15, 2014
Hire Again: Yes
Approximate Cost: $300.00
Description Of Work: “Thoroughly cleaned all the carpets and rug.”
Member Comments: “Doug, the owner, is a very professional business man and responded very quickly to the call. He was able to give the same day appointment. He spent over five hours to complete the job as it required that much of the time. He is very professional, courteous, and willing to go extra mile to do a fantastic job and satisfy the customer. We are happy with every aspect of his service. It was good value for the charges we paid. We would strongly recommend him for the job.”
-Surendra Ajmera [Germantown, TN]
Work Completed Date: February 14, 2014
Hire Again: Yes
Approximate Cost: $180.00
Description Of Work: “Steamed cleaned carpet and 5x7 area rug”
Member Comments: “Doug did an excellent job cleaning my carpet and area rug. He was very meticulous with his work and went over everything with me  … TWICE … with a fine tooth comb. No details were left out. He will from now until the day I get hardwoods floors be the person I call when I need my carpets cleaned.”
-Kewona Woods [Memphis, TN]
Review Date: January 23, 2014
Work Completed Date: October 01, 2013
Hire Again: Yes
Approximate Cost: $350.00
Description Of Work: “Nelson Carpet Cleaning came and cleaned my carpets in 5 rooms in my house.”
Member Comments: “They were just great. Very dependable and reliable and did a good job. The owner was who I dealt with and he was great.”
-Scott White [Memphis, TN}
Work Completed Date: January 01, 2014
Hire Again: Yes
Approximate Cost: $130.00
Member Comments: “I would use the company again and I would send him to all my friends. Great service !!!!”
-Nancy White [Eads, TN]
Work Completed Date: December 03, 2013
Hire Again: Yes
Approximate Cost: $399.00
Description Of Work: “Cleaned carpets upstairs and down in 5 large rooms, plus the hall, stairs, and an area rug, and provided Teflon treatment.”
Member Comments: “Doug Nelson was the complete professional:  courteous, personable, and extremely capable and knowledgeable.  He was willing to go the extra mile to clean areas that no one had been able to clean before, and when he finished, they were sparkling!  In addition, his prices were very reasonable compared to any other service I have used.  I would not hesitate to use his services again and would definitely recommend him to friends and family.”
-Diane M Cox [Arlington, TN]
Work Completed Date: November 25, 2013
Hire Again: Yes
Approximate Cost: $280.00
Description Of Work: “Cleaned all carpets in my house.”
Member Comments: “He did an excellent job. I would highly recommend him to others.”
-Mason Kauffman [Memphis, TN]
Work Completed Date: November 01, 2013
Hire Again: Yes
Approximate Cost: $165.00
Description Of Work: “Cleaned all carpets in our upstairs areas.”
Member Comments: “Perfectly done–great work, on time, just as expected”
-Joshua Kendrick [Collierville, TN]
Work Completed Date: October 24, 2013
Hire Again: Yes
Approximate Cost$165.00
Description Of Work:Cleaned carpets and rug”
Member Comments: “Purchased service through Angie’s List. I was contacted quickly and appointment made.  Had good communication. We had two large areas in two different rooms that were horribly stained. One was caused by a water leak over items left on the floor and we didn’t discovered it for several days. The second was a 3ft by 5ft dark orange stain caused by a mat. We had a company out last year to come and clean the carpets. They were only able to lighten the stain but it still it looked so bad that I had to have a piece of carpet over it to hide it. Since the other company couldn’t get the stain out, I hadn’t even planned on having that room cleaned. We expected that we would have to replace the carpet in those 2 rooms but didn’t have the funds to do so at the present. My husband was home was when they came to clean. When I came home I found both areas significantly better! I couldn’t be more pleased. I honestly can now leave the doors open to these rooms when company comes and we no longer have to get new carpet. My husband and I both agree that this is the best carpet cleaning we have had. My guess is that we have had the carpet cleaned at least 5 times by other companies and this was definitely has been the best service we have experienced. I highly recommend Nelson Carpet cleaning!”
-Lee Murry [Cordova, TN]
Work Completed Date: October 18, 2013
Hire Again: Yes
Approximate Cost: $155.00
Description Of Work: “Cleaned all of our down stairs carpet.”
Member Comments: “He did an excellent job!  We were completely pleased.  The carpets were steam cleaned and deodorized to our complete satisfaction.”
-Dan Sherrod [Collierville, TN]
Work Completed Date: October 16, 2013
Hire Again: Yes
Approximate Cost: $200.00
Description Of Work:Cleaned carpets and area rugs. Added a stain resistant coating to carpets.”
Member Comments: “Doug was completely courteous and extremely professional.  He called promptly after receiving my message and was able to give me a rough estimate over the phone, which was very nice and was almost exactly what my final charge was!  He called the day before the appointment to confirm.  He arrived on time and was just as professional and kind in person as he was on the phone.  Most importantly, my carpets look fantastic!  They are so clean that they surprised even me!  Because I have pets, he added a Teflon coating, which I had asked for — he gave me good advice and information to help me make my decision, but did not pressure me in an attempt to “upsell.”   He was great with my large dogs as well, which was also nice since many home service providers are not pet-friendly.” -Christine Kirk [Memphis, TN]




Work Completed Date: October 15, 2013

Hire Again: Yes
Approximate Cost: $120.00
Description Of Work: “Checked grout to see if could clean but was already painted at least 6yrs ago before I purchased the home. So grout could not be cleaned but would need repairing. Any other provider would have cleaned charged me for it and then told me why it did not clean well. Doug has integrity and extremely hard working. He cleaned grout in two baths looks like new!! And cleaned carpet in high traffic areas. He got out a stain that a previous dry clean service did 2x and never got stain out and charged me $65 for second visit. Doug guarantees his work 30days no re charge but he did not need to come back out. I will have him back to restain grout when I put the expense in my budget. Already referred him to a friend.”
Member Comments: “Awesome will hire again.”
-Heather Milde [Collierville, TN]
Work Completed Date: October 02, 2013
Hire Again: Yes
Approximate Cost: $243.00
Home Build Year: 1985
Description Of Work: “Doug cleaned the entire up stairs carpeting, a long hallway and two staircases.  He also on a previous visit cleaned two large family room chairs for me at a very reasonable price.”
Member Comments:“I can’t say enough good things about this guy.  He shows up on time and calls when he is on his way, he’s very nice and explains in detail what he will be doing and asks if there are any questions.  We made an appointment for him to come out and clean the carpeting after I hired him to clean two chairs in the family room.  I couldn’t do it all at the same time as we had just moved into the house and were undergoing renovations.  Low and behold the day we scheduled for the carpet cleaning another work crew showed up unexpectedly to work upstairs on some projects I had and after Doug drove all the way to my house we had to reschedule the carpet cleaning.  He couldn’t have been more gracious about it and explained that it would be better this way as the carpet would be damp and he didn’t want the workers who were continually up and down the stairs to embed more dirt in the carpet.  I felt terrible about the reschedule but he was so nice about everything and we rescheduled for a couple of days later.
The work he performed was top notch and I would highly recommend him.  The carpet feels so clean now and the chairs as well.  If you are looking for someone reliable and who will do a great job for you at a reasonable price this is your man.
Thanks Doug for everything and I will definitely be calling him again for future cleanings.”
-Patti Rapeir [Germantown, TN]
Work Completed Date: October 01, 2013
Hire Again: Yes
Approximate Cost: $350.00
Description Of Work: “Nelson Carpet Cleaning came and cleaned my carpets in 5 rooms in my house.”
Member Comments: “They were just great. Very dependable and reliable and did a good job. The owner was who I dealt with and he was great.”
-Scott White [Memphis, TN]
Work Completed Date: September 25, 2013
Hire Again: Yes
Approximate Cost: $475.00
Description Of Work: “Carpet Cleaning 2 floors (including stairs), Teflon stain protection and tile flooring cleaned in front entrance”
Member Comments: “We found Nelson Carpet Cleaning on Angie’s List. Doug did a fantastic job cleaning our carpets! He was very courteous and his communications with us from beginning to end was outstanding! I would definitely use Nelson Carpet Cleaning again and highly recommend this company.”
-Rick Kohnenkamp [Collierville, TN]
Work Completed Date: September 25, 2013
Hire Again: Yes
Approximate Cost: $310.00
Member Comments: “We were moving out of state and we contracted Nelson to clean the carpet before the house was inspected.  Mr Nelson was a very polite young man that did a fantastic job.  He was on time and was finished on time.  The house inspector arrived an hour later and was very impressed on how clean the carpet was.  The inspector said the house was cleaner now then when we moved in. “
-Steven Bacon
Work Completed Date: August 08, 2013
Hire Again: Yes
Approximate Cost: $130.00
Description Of Work: “Steam cleaned carpet in 4 bedrooms”
Member Comments: “If I could rate Nelson Carpet Cleaning higher than all A’s, I would.  I have never been more pleased with a carpet cleaning.  Very professional, price was great, did an outstanding job on the carpet.  What more could you ask for?”
-Madonna Nelson (no relation) [Germantown, TN]
Work Completed Date: July 28, 2013
Hire Again: Yes
Approximate Cost: $168.00
Description Of Work: Cleaned and deodorized the carpets in my home.
Member Comments: “He was very professional and did excellent work. I will be using him in the future”
-William Sorrells, Germantown, TN
Work Completed Date: July 25, 2013
Hire Again: Yes
Approximate Cost: $230.00
Description Of Work: “Cleaned office carpet, bathroom floors and couch & chair.”
Member Comments: “Doug is great!  He is thorough and pays close attention to detail.  I had him come to clean the office where I work and believe me it really NEEDED it.  We used to use another company and it took a little to talk the owner into using someone different but now Doug is THE ONE.  Doug has cleaned the carpet and the kitchen tile in my home and I have never been so pleased as I was after he had finished.  He doesn’t come in and see if he can break the speed record, he works until it is a clean as he can get it.  He goes that “extra mile” to ensure the customer is satisfied.  My friends and other family members have used him and they were as pleased as I am.  I’ll keep using him as long as he is in business!”
-Shelley Miller [Southaven, MS]
Work Completed Date: July 19, 2013
Hire Again: Yes
Description Of Work: The entire upstairs was cleaned and downstairs living room.
Member Comments: “Excellent service was provided in all areas that needed cleaning.  We have had other cleaners but Doug Nelson surpasses them all and is courteous, and affordable. We are very happy we found him……….”
-MaryAnn Denike, Memphis, TN
Work Completed Date: July 05, 2013
Hire Again: Yes
Approximate Cost: $99.00
Description Of Work: “Cleaned carpet in 2 bedrooms.”
Member Comments: “Overall, he worked miracles on the carpet that we thought we might have to replace.  He cleared up stains and dingy walkways.”
-Carla Allen [Germantown, TN]
Work Completed Date: July 02, 2013
Hire Again: Yes
Approximate Cost: $250.00
Description Of Work: “Doug cleaned all the carpeted area in our house-well over 1100 sq ft surface area”
Member Comments: “Doug is a master of his craft. Very professional as we walked the entire house and he was explaining the process and measuring the rooms.
He alone moved the furniture and cleaned the carpets very thoroughly. As he was cleaning up and loading up his van to leave, we had a great conversation about life stuff. Am very pleased to have met this fine young man.”
-Jon Jackson [Cordova, TN]
Work Completed Date: May 29, 2013
Hire Again: Yes
Approximate Cost: $261.00
Description Of Work:He cleaned the carpets, an  area rug and a couch in my house.”
Member Comments: “There were pet stains throughout my house. Doug Nelson came out and cleaned 4 rooms upstairs, the master bedroom a couch and an area rug for a very reasonable price. He was very thorough and professional, and spent hours making sure he got up all the spots and the odors. I highly recommend him.”
-Laine Agee [Memphis, TN]
Work Completed Date: May 03, 2013
Hire Again: Yes
Approximate Cost: $130.00
Description Of Work: “Doug steam cleaned approximately 150 square feet of area rugs and runners.”
Member Comments: “Initially, I emailed Doug the rug and runner sizes for an estimate. The next morning he responded with a quote. I called and made an appointment for which he emailed a reminder as well as called the afternoon of the appointment to notify me of his exact arrival time. He arrived as promised and did a great job. Left all work areas clean”
-Lynn Veksler [Collierville, TN]
Work Completed Date: April 27, 2013
Hire Again: Yes
Approximate Cost: $100.00
Description Of Work: “Couch upholstery steam cleaned”
Member Comments: “I would definitely recommend Nelson Carpet Cleaning to everyone.  He came and cleaned our old, used couches and now they look new!  He was extremely professional, friendly, and accommodating.  His work was thorough and beyond our expectations; we will definitely be using him again!”
-Rachel Chassan [Memphis, TN]
Work Completed Date: March 14, 2013
Hire Again: Yes
Approximate Cost: $89.00
Description Of Work: “Cleaned my whole downstairs carpet and stairs”
Member Comments: “I’ll start off by saying I have small kids and pets. I usually get my carpets cleaned 5 times a year, of which I’ve used many different companies. Nelson Cleaning was without a shadow of a doubt the best. The previous company I used (Kleen Dry) was the worst. They were there for 15 minutes and ruined my carpets with yellow stains from their machines. Nelson came in and spent an hour and thirty minutes going over my carpets till they were cleaner than when I bought my home.  6 weeks later and my carpets are still clean and none of my stains have returned.  I will never use any other company again, this guy is top notch and was very pleasant to deal with,  I am beyond satisfied with every aspect of this service”
-Leonard Oneill [Memphis, TN]

February 03, 2013:
“Excellent Work!!! I called Nelson Carpet Cleaning to inquire about having the carpet cleaned in my son’s upstairs bedroom.  Doug Nelson explained to me what all his services included and what the quote would be while we were on the phone.  He was able to come the next day and he did everything he promised and even made sure that nothing was left behind as far as any water on the floor downstairs. Also there were no hidden surprises like any extra fees.  Mr. Nelson was at my home at the time that he said he would be and he did an excellent job with the carpet.  I am very pleased and am going to call him again when my daughter moves out of her rental home to have her carpet cleaned as well.  Thanks so much Doug!!!”
-Lynn Cothran [Cordova, TN]
January 28, 2013:
“Great Experience, Great Results, Great Price. Nelson Carpet Cleaning came to my house and was able to meet my first request for an appointment.  They gave a heads up when they were on their way and were on time.  They were as friendly and sincere as any in-home services professional that I have had.  The carpets looked good as new when they were done.  All furniture was moved and replaced with care.  He even worked hard to remove spots that would have normally been covered up by a couch.  There was no skipping or short cuts taken.  The price was excellent and just as he quoted.  There were no suprises.  I was informed about additional services, but there was no pressure or attempts to force my hand.  I got new looking carpets for a great price.  Without a doubt, as long as this company is in business, they will be the people I call to clean my carpets and any other service they provide.”
-Jeff Edwards [Cordova, TN]
October 30, 2012:
“The owner, Doug, was great to work with and provided excellent customer service. I initially call looking for carpet cleaning and stretching. His company only cleans. I told him I wanted to use one company that did both. He said he understood and still provided me with a referral for carpet stretching. Long story short I used Doug’s referral and he worked around the stretchers schedule so that they both could come on same day. Doug showed up early to assist stretcher to speed up process. Things went very well.”
-Marcy Ingram; Cordova, TN
October 23, 2012:
“We had all the carpets cleaned in our house.
Very great and friendly service. Arrived when they said they would and
was very impressed with the quality and cost of service. Our carpets looked
so good after they cleaned them. Will definitely use them in the future. Great company!” 
-Brad Bowling; Memphis, TN
October 02, 2012:
“Neslon Carpet Cleaning is the best! I love my clean carpets! I had my Bedroom, Livingroom, Study, Dining Room, and stairs cleaned, approximately 1200 sq. ft.
I am impressed with the professionalism of Mr. Nelson, the price, and the exceptional care and knowledge he has for his craft. I have shared his business cards with my friends for future business. I am telling all of my friends, and everyone that Nelson Carpet Cleaning is A-One! I will use Nelson Carpet Cleaning for my carpet care again, and again myself! See you in 6 months for the upstairs, Mr. Nelson :)”
-Martha Pereira;  Eads, TN
December 04, 2012:
“Great, I will have them come back annually.” -M. D. James; Millington, TN